We are MyHospi, the creators of MyHospi. When you use MyHospi, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what your rights are as a user of our application.

What personal data do we process?

When you create your own myHospi profile, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your name, age, gender, nationality, and study (discipline and year). When you complete your profile, you can share with us additional information, such as details on your personality, lifestyle, interests, student associations and photos. To add certain content you may allow us to access your camera or photo album. Of course, the decision on which extra content to add is completely up to you. However, a lack of information can affect the usability and functionality of the app. You can use MyHospi to find housing accommodation. This service is provided through the use and processing of aforementioned data. This data is used to build a profile of the user, with which the user can apply for student accommodation. Besides, MyHospi offers the service to advertise accommodation. The user provides information about the accommodation and sometimes the first names of the people currently living at the accommodation. These names are not shared with third parties, but are limited to the message provided by the user. For the chat to function we need to transfer your communications. This entails the messages a user sends to an accommodation the user applies for. The content will be safe and encrypted.

You choose to participate in surveys or respond to questions, you may also us provide us with important insights for our service. Lastly, we collect information about your activity. For example, frequency and duration of usage of the application.

What type of processing activities do we perform?

In order to provide you with the best possible service, we need to collect, store, consult, use, transfer, analyse and – in some circumstances – share your data with third parties. We shall upon request also alter or erase personal data (see: ‘What are your rights?’).

For what purposes do we process personal data?

Legal grounds for processing

For how long do we store personal data?

We will process your data at least for as long as your profile is active. When you chose to – wholly or partially – delete your myHospi profile we immediately stop collecting and start removing it from the product and our systems. We first try to ensure that the data is no longer visible and can no longer be used to personalize your myHospi experience. We then start a process designed to safely and completely remove the data from our storage systems. Safe removal is important to protect our users and customers against unintended data loss. Complete removal of data from our servers is just as important for the peace of mind of users. This process generally takes about 30 days from the time of removal. This often includes a recovery period of up to 60 days in case data is unintentionally deleted.

What are your rights?

We find it important that you are aware of your rights and how to use them. Under the General Data Protection Regulation (GDPR) you have a number of rights free of charge. In summary, those include rights to:

Automated decision-making & profiling

Automated decision-making and profiling are invisible functions which form the core of our service. We use these functions to help you connect with other users. We use your profile and those of other uses as input for our advanced deposited algorithms to find matches and make recommendations. This is done on the basis of the information you provided us with, such as age, nationality and study.

Security

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way, for the duration of your use of our services. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorised access.

Cookies

Who is responsible for the processing of your data?

We transfer collected personal data to Embite. Embite is located at Kleterstraat 11a, CA Nijkerk. Our cookie policy is applicable to any of MyHospi related domains or services.

Which cookies do we use?

Contact

If you have any questions or if you would like to exercise any of the mentioned rights, please contact us using our contact details below and provide us with enough information to identify you. Also, let us know the information to which your request relates.

Company name: myHospi

KVK: 74157825

Email address: info@myhospi.nl

Phone number: +31 (0)85 1045928

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